CallPoint

CallPoint New Europe is proud to announce that it has been awarded ISO 9001:2000 certification in February 2009. This certification is the result of CallPoint New Europe’s dedication to quality and the company’s ability to meet quality requirements set forth by international standards and its customers. Furthermore, it shows the company’s commitment to constant process monitoring and improvement through which it will achieve improved quality, bringing along increased efficiency, satisfied customers and consequently, motivated employees.

The short timeframes in which certification was achieved signify that existing processes and overall company culture of quality were existent and well-defined long before the initiation of certification. Prior to January 2010 CallPoint New Europe’s Quality Management team plans to further develop the QMS, so it encompasses broader aspects of our processes.

Service:

We provide as a multi-lingual contact center the following services:

• Customer acquisition : telesales, leads identification, appointments setting
• Customer care : reservation centers, information lines, overflow management, directory enquiries services
• Market research and telephone surveys
• Debt collection
• Technical help desk support

We aim to contribute more to the value chain of your business. We can also support our clients by integrating back-office tasks when necessary to optimize the process outsourcing. Rendering a high quality service is our key mission; the conquest of new customers, our priority. Our services revolve around the key focus of every company: serving its customers to the highest quality standards and attracting new customers. In parallel with that, we are working towards reducing the operating expenses of our customers through successful outsourcing near-shoring strategies.

CallPoint New Europe will act as an extension of your own business. Whether your receive purchase orders or bookings we will use one of our channels to make all required records.

Since the creation of our group we have collected strong experience in telesales, both in B2C and B2B context. Our unique talented young professionals and leaders, who can work in more than 10 different languages and provide large range of services gives the chance for excellence to your organization by applying the “must” rule for the industry: operational benchmarking- the way to win key competitive advantage for your business .

As the customer care sector becomes increasingly more competitive and companies seek ways to further increase quality, reduce cost, and generate new sales, many companies are turning to outsourcing partners such as CallPoint New Europe. We have developed a unique combination of industry knowledge, people excellence, capacity and language flexibility, international experience, proprietary workflow technologies and result-oriented approach.

At CallPoint New Europe we believe that the return on investment from each program is always linked to the additional value created during the entire lifecycle of every new customer. Therefore we are focusing on high quality of the customer relation, opportunities for cross and up-selling, which can be delivered from one of our cost competitive near-shore locations. Our services and quality are directed to long-term customer loyalty. We are confident that this will bring to your business at least two benefits: cost saving and increased value to the customer lifecycle.