Contact Center Professionals, Inc.

Contact Center Professionals, Inc. (CCPro) offers you an opportunity to learn more about us and why we are leaders in the fields of call center consulting, contact center consulting, outsourcing and customer relationship management (CRM) consulting.

CCPro is an independent contact center consulting firm recognized for its experience and integrity. With over 20 years experience in the industry, CCPro is dedicated to helping its clients dramatically improve the performance of their customer service and support operations. We offer a full line of services including call center consulting, contact center design, technology design, performance optimization, outsourcing analysis, call center management training, and other consulting services. If you are interested in improving the performance of your contact center, consider how Contact Center Professionals can help.

Independent Contact Center Consultants specializing in:

• Call Center/Contact Center Design
• Outsourcing Analysis
• Performance Optimization
• Technology Design
• Call Center/Contact Center Simulation
• Workforce Management
• Cost Reduction
• Call Center/Contact Center Health Check
• Keynote Speaking
• Expert Witness
• Online Surveys
• Self-Service Assessment